{"id":209,"date":"2021-09-09T17:36:14","date_gmt":"2021-09-09T17:36:14","guid":{"rendered":"https:\/\/connect-community.org\/\/2021-9-9-hpe-pointnext-complete-care-delivers-a-warm-blanket-of-tech-support-from-edge-to-cloud\/"},"modified":"2021-10-14T08:40:40","modified_gmt":"2021-10-14T13:40:40","slug":"2021-9-9-hpe-pointnext-complete-care-delivers-a-warm-blanket-of-tech-support-from-edge-to-cloud","status":"publish","type":"post","link":"https:\/\/connect-community.org\/2021-9-9-hpe-pointnext-complete-care-delivers-a-warm-blanket-of-tech-support-from-edge-to-cloud\/","title":{"rendered":"HPE Pointnext Complete Care delivers a warm blanket of tech support from edge to cloud"},"content":{"rendered":"<div class=\" image-block-outer-wrapper layout-caption-below design-layout-inline combination-animation-none individual-animation-none individual-text-animation-none \" data-test=\"image-block-inline-outer-wrapper\">\n<figure class=\" sqs-block-image-figure intrinsic \" style=\"max-width: 6496px; overflow: hidden;\">\n<div class=\"image-block-wrapper\" data-animation-role=\"image\">\n<div class=\"sqs-image-shape-container-element has-aspect-ratio \" style=\"position: relative; padding-bottom: 54.54125213623047%; overflow: hidden;\"><noscript><img decoding=\"async\" src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/toptoptop.jpg\" alt=\"top top top.jpg\" \/><\/noscript><img decoding=\"async\" class=\"thumb-image lazyload\" data-src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/toptoptop.jpg\" alt=\"top top top.jpg\" data-image=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/toptoptop.jpg\" data-image-dimensions=\"6496x3543\" data-image-focal-point=\"0.5,0.5\" data-load=\"false\" data-image-id=\"613a3be62c1ef30bc544776a\" data-type=\"image\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/div>\n<\/div>\n<p>&nbsp;<\/figure>\n<\/div>\n<p class=\"\" style=\"white-space: pre-wrap;\">Today\u2019s diversity of hybrid IT models and environments demands that IT services and support accommodate more digital variables than ever. This burgeoning complexity and the fast-changing dynamics of digital businesses are pushing enterprises to seek a complete and holistic way to support all their technology &#8212; from every edge to every cloud &#8212; in one bold stroke.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">That\u2019s the market driver behind a new pan-IT services offering from\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/services\/pointnext.html\" target=\"_blank\" rel=\"noopener\"><strong>Hewlett Packard Enterprise (HPE) Pointnext Services<\/strong><\/a>\u00a0called\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/services\/complete-care.html\" target=\"_blank\" rel=\"noopener\"><strong>HPE Pointnext Complete Care<\/strong><\/a>. The all-inclusive approach moves past product-based experiences of support to an all-IT-environment-wide experience. It both reaches back to provide legacy and product support and extends to the intelligence-driven and proactive optimization of all digital business services.<\/p>\n<p class=\"\" style=\"text-align: center; white-space: pre-wrap;\"><a href=\"http:\/\/traffic.libsyn.com\/interarbor\/BriefingsDirectHow_HPE_Pointnext_Complete_Care_Transforms_Edge-to-Cloud_Support_to_Enable_Business-Wide_Outcomes.mp3?dest-id=20179\" target=\"_blank\" rel=\"noopener\"><strong>Listen<\/strong><\/a><strong>\u00a0to the\u00a0<\/strong><a href=\"http:\/\/briefingsdirect.com\/how-hpe-pointnext-complete-care-transforms-edge-to-cloud-support-to-enable-business-wide-outcomes\" target=\"_blank\" rel=\"noopener\"><strong>podcast<\/strong><\/a><strong>.\u00a0Find it on\u00a0<\/strong><a href=\"https:\/\/itunes.apple.com\/us\/podcast\/briefingsdirect-podcasts\/id85270006\" target=\"_blank\" rel=\"noopener\"><strong>iTunes<\/strong><\/a><strong>. Read a\u00a0<\/strong><a href=\"https:\/\/www.briefingsdirecttranscriptsblogs.com\/2021\/08\/how-hpe-pointnext-complete-care.html\" target=\"_blank\" rel=\"noopener\"><strong>full transcript<\/strong><\/a><strong>\u00a0or\u00a0<\/strong><a href=\"https:\/\/www.slideshare.net\/danalgardner\/how-hpe-pointnext-complete-care-transforms-edgetocloud-support-to-enable-businesswide-outcomes-249997457\" target=\"_blank\" rel=\"noopener\"><strong>download<\/strong><\/a><strong>\u00a0a copy.\u00a0<\/strong><\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">The next\u00a0<a href=\"http:\/\/www.briefingsdirect.com\/\" target=\"_blank\" rel=\"noopener\"><strong>BriefingsDirect<\/strong><\/a>\u00a0Voice of Tech Services Innovation\u00a0series interview examines how HPE Pointnext Services has\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/newsroom\/blog-post\/2021\/09\/hpe-introduces-hpe-pointnext-complete-care-support-to-help-customers-manage-complex-edge-to-cloud-it-environments.html\" target=\"_blank\" rel=\"noopener\"><strong>developed this solution<\/strong><\/a>\u00a0to satisfy the broad new definition of complete IT tech support.<\/p>\n<p><iframe class=\"embedly-embed lazyload\" title=\"YouTube embed\" data-src=\"\/\/cdn.embedly.com\/widgets\/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F_JaTAV5L_KU%3Ffeature%3Doembed&amp;display_name=YouTube&amp;url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D_JaTAV5L_KU&amp;image=https%3A%2F%2Fi.ytimg.com%2Fvi%2F_JaTAV5L_KU%2Fhqdefault.jpg&amp;key=61d05c9d54e8455ea7a9677c366be814&amp;type=text%2Fhtml&amp;schema=youtube\" width=\"854\" height=\"480\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-load-mode=\"1\"><\/iframe><\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">To learn more about bringing what amounts to a warm blanket of support across the entire IT environment please welcome\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/gerry-nolan-3aa2641\/\" target=\"_blank\" rel=\"noopener\"><strong>Gerry Nolan<\/strong><\/a>, Director of Operational Services Portfolio at\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/services\/pointnext.html\" target=\"_blank\" rel=\"noopener\"><strong>HPE Pointnext Services<\/strong><\/a>. The interview is moderated by\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/danagardner\/\" target=\"_blank\" rel=\"noopener\"><strong>Dana Gardner<\/strong><\/a>, Principal Analyst at Interarbor Solutions.\u00a0Here are some excerpts:<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0Gerry, how has the world changed since\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/services\/datacenter-hybrid-services.html\" target=\"_blank\" rel=\"noopener\"><strong>HPE Datacenter Care<\/strong><\/a>\u00a0arrived back in 2012? I guess we can no longer define IT by a datacenter metric &#8212; it\u2019s now gone much broader and wider.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0You said it, Dana. I feel a bit old thinking that 2012 was just yesterday. But back then the momentum was all around IT consolidation, the move to virtualization, and customers moving to\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/X86\" target=\"_blank\" rel=\"noopener\"><strong>x86 platforms<\/strong><\/a>.<\/p>\n<h1 style=\"white-space: pre-wrap;\"><strong><em>IT\u2019s not 2012 anymore<\/em><\/strong><\/h1>\n<p class=\"\" style=\"white-space: pre-wrap;\">At the time, studies showed that average downtime was about 97 minutes per year, with the average cost at $8,000 a minute. The most common cited reason for failure was the hardware, along with people making mistakes. At the time, about 50 percent of the downtime was caused by hardware failure and 50 percent by human error.<\/p>\n<div class=\" image-block-outer-wrapper layout-caption-below design-layout-inline combination-animation-none individual-animation-none individual-text-animation-none \" data-test=\"image-block-inline-outer-wrapper\">\n<figure class=\" sqs-block-image-figure intrinsic \" style=\"max-width: 200px; overflow: hidden;\">\n<div class=\"image-block-wrapper\" data-animation-role=\"image\">\n<div class=\"sqs-image-shape-container-element has-aspect-ratio \" style=\"position: relative; padding-bottom: 100%; overflow: hidden;\"><noscript><img decoding=\"async\" src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/GerryNolan.jpg\" alt=\"Nolan\" \/><\/noscript><img decoding=\"async\" class=\"thumb-image lazyload\" data-src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/GerryNolan.jpg\" alt=\"Nolan\" data-image=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/GerryNolan.jpg\" data-image-dimensions=\"200x200\" data-image-focal-point=\"0.5,0.5\" data-load=\"false\" data-image-id=\"613a3c41d46fc8431f814e77\" data-type=\"image\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/div>\n<\/div><figcaption class=\"image-caption-wrapper\">\n<div class=\"image-caption\">\n<p class=\"\" style=\"white-space: pre-wrap;\"><a href=\"https:\/\/www.linkedin.com\/in\/gerry-nolan-3aa2641\/\"><strong>Nolan<\/strong><\/a><\/p>\n<\/div>\n<\/figcaption><\/figure>\n<\/div>\n<p class=\"\" style=\"white-space: pre-wrap;\">Today, studies show that the world is a totally different place. Now it\u2019s all about hyper converged infrastructure (HCI), hybrid IT, and cloud computing in all its various forms. The move to edge is a significant trend. And, of course, the move to digital transformation has been accelerated by the COVID-19 pandemic. And that means it\u2019s all about IT as an experience and bringing differentiated experiences to the market.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Look at areas outside of IT. If you think about buying a car and how\u00a0<a href=\"https:\/\/www.tesla.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Tesla<\/strong><\/a>\u00a0has transformed that experience or going on a vacation and how web sites such as\u00a0<a href=\"https:\/\/www.airbnb.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Airbnb<\/strong><\/a>\u00a0or\u00a0<a href=\"https:\/\/www.booking.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Booking.com<\/strong><\/a>\u00a0have totally transformed that. The experiences define those use cases &#8212; and IT is no different.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">In 2020, studies showed that downtime is even more scary &#8212; with the average cost of a minute of downtime up from $8,000 to $17,000. With the move to digital, any downtime or impact to your digital platform has massive implications not just with the direct revenue and orders impact, but they can seriously damage your reputation and brand for years.<\/p>\n<blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\"><em>With the move to digital, any downtime or impact to your digital platform has massive implications not just with the direct revenue and orders impact, but they can seriously damage your reputation and brand for years.<\/em><\/p>\n<\/blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\">An\u00a0<a href=\"https:\/\/www.idc.com\/\" target=\"_blank\" rel=\"noopener\"><strong>IDC<\/strong><\/a>\u00a0study that jumped out at me last year, for example, says having a support experience around IT shouldn\u2019t be viewed like it was back in 2012, as an insurance policy. Today it\u2019s more important to think about partnership agreements that drive better service-level agreement (SLAs) and overall performance. It\u2019s about driving the business forward and enabling the business.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">IDC found the enterprises that had these types of agreements saved an average of 634 hours of unplanned downtime. And 200 hours of that were the benefit of the proactive nature of using artificial intelligence (AI) and other tools, as well as having access to smart people who help mitigate against the bad things from happening.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">So, yes, the world really has changed a lot since we first introduced HPE Datacenter Care back in 2012.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0Sure, so we\u2019ve seen the change of vendor and support relationships to more of a partnership in supporting the full business. But there\u2019s been a progression to getting to what we now call HPE Pointnext Complete Care. And one of those big steps was with HPE\u00a0<a href=\"https:\/\/www.briefingsdirectblog.com\/2021\/03\/how-hpe-pointnext-tech-care-changes.html\" target=\"_blank\" rel=\"noopener\"><strong>Pointnext Tech Care<\/strong><\/a>. How did that fit into the progression? How should we think about this as an evolution?<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0Yes, we are transforming the overall support experience for our customers. The first step out of the gate was differentiating the experience with our HPE products by crafting a new, totally transformed support experience called\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/services\/tech-care.html\" target=\"_blank\" rel=\"noopener\"><strong>HPE Pointnext Tech Care<\/strong><\/a>. We launched that in April on our HPE Server product line. It will be fully available across all products by August.<\/p>\n<h1 style=\"white-space: pre-wrap;\"><strong><em>Time to transform how we work<\/em><\/strong><\/h1>\n<p class=\"\" style=\"white-space: pre-wrap;\">It transforms and uplifts the user experience when dealing with HPE products by bringing to bear a whole range of new aspects, including a new digital platform, to allow customers much easier access to both the knowledge they need as well as multiple ways of accessing our experts around the world. They can do that through video, chat, moderated forums, and live conversations. It also embeds AI, so the telemetry built into our products feeds back to the mothership and then delivers a wide array of dashboards, alerts, insights, and recommendations back to the customers.<\/p>\n<div class=\" image-block-outer-wrapper layout-caption-below design-layout-inline combination-animation-none individual-animation-none individual-text-animation-none \" data-test=\"image-block-inline-outer-wrapper\">\n<figure class=\" sqs-block-image-figure intrinsic \" style=\"max-width: 301px; overflow: hidden;\">\n<div class=\"image-block-wrapper\" data-animation-role=\"image\">\n<div class=\"sqs-image-shape-container-element has-aspect-ratio \" style=\"position: relative; padding-bottom: 55.81395721435547%; overflow: hidden;\"><noscript><img decoding=\"async\" src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/Pointnextlogo.png\" alt=\"Pointnext logo.png\" \/><\/noscript><img decoding=\"async\" class=\"thumb-image lazyload\" data-src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/Pointnextlogo.png\" alt=\"Pointnext logo.png\" data-image=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/Pointnextlogo.png\" data-image-dimensions=\"301x168\" data-image-focal-point=\"0.5,0.5\" data-load=\"false\" data-image-id=\"613a445a5d3b7c079a4afca6\" data-type=\"image\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/div>\n<\/div>\n<p>&nbsp;<\/figure>\n<\/div>\n<p class=\"\" style=\"white-space: pre-wrap;\">As a result, the users have a beautiful, rounded, broader suite of capabilities that allows them to gain more information to more easily self-solve and self-serve. But, of course, they also have broad access to knowledge and expertise when and how they need it. That\u2019s what HPE Pointnext Tech Care, which replaces\u00a0<a href=\"https:\/\/psnow.ext.hpe.com\/doc\/4AA4-8876ENW\" target=\"_blank\" rel=\"noopener\"><strong>HPE Foundation Care<\/strong><\/a>\u00a0and\u00a0<a href=\"https:\/\/psnow.ext.hpe.com\/doc\/4AA3-8855ENW\" target=\"_blank\" rel=\"noopener\"><strong>HPE Proactive Care<\/strong><\/a>, is all about.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">For those familiar with those services, which have been around for many years, HPE Pointnext Tech Care is the new, single product support experience for all HPE products. We\u2019re very proud of it and we\u2019re getting great feedback from our initial customers. They love that they can go to a single portal and see these dashboards. They now have many ways of accessing our experts, and, of course, everyone\u2019s different. Some people like to talk live to experts, while others like to watch videos or go to moderated forums to talk with peers and other customers. Our experts are also in those forums responding and providing links to various articles.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">It\u2019s a very rich &#8212; and we believe &#8212; transformative experience that takes support to the next level. And, with HPE Pointnext Complete Care, we\u2019re going to elevate that even more by taking support beyond the products and looking at the entire environment.<\/p>\n<div class=\" image-block-outer-wrapper layout-caption-below design-layout-inline combination-animation-none individual-animation-none individual-text-animation-none \" data-test=\"image-block-inline-outer-wrapper\">\n<figure class=\" sqs-block-image-figure intrinsic \" style=\"max-width: 4600px; overflow: hidden;\">\n<div class=\"image-block-wrapper\" data-animation-role=\"image\">\n<div class=\"sqs-image-shape-container-element has-aspect-ratio \" style=\"position: relative; padding-bottom: 58.130435943603516%; overflow: hidden;\"><noscript><img decoding=\"async\" src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/toptop.jpg\" alt=\"top top.jpg\" \/><\/noscript><img decoding=\"async\" class=\"thumb-image lazyload\" data-src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/toptop.jpg\" alt=\"top top.jpg\" data-image=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/toptop.jpg\" data-image-dimensions=\"4600x2674\" data-image-focal-point=\"0.5,0.5\" data-load=\"false\" data-image-id=\"613a4485c1ff7c08b06d2b1d\" data-type=\"image\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/div>\n<\/div>\n<p>&nbsp;<\/figure>\n<\/div>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0Another big differentiator for HPE Pointnext Services is that this not just for HPE support &#8212; this is pan-vendor support. You\u2019ve been agnostic in supporting &#8212; with one throat to choke, if you will &#8212; a vast universe of technology. How does HPE Pointnext Complete Care advance that concept of\u00a0all under the same support umbrella?<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0Yes, we\u2019ve been doing that for years, adding significant multivendor capabilities. With\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/services\/complete-care.html\" target=\"_blank\" rel=\"noopener\"><strong>HPE Pointnext Complete Care<\/strong><\/a>, it focuses further on providing a complete support experience for the customer. That includes whatever capabilities exist &#8212; both from inside of HPE or some of our partners \u2013 and brings all of that into a complete, single framework for the client. That means covering the customers\u2019 complete IT environment, however they define it, by acting as their single point of contact for whatever they define as their IT. In these days, of course, that can be quite a wide and varied scope.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">For example, a casino I recently talked to is actively acquiring new companies in different parts of the world. They\u2019re bringing onboard those companies, all with their own IT setups. The chief information officer (CIO) is looking to bring all of that together under a single framework with a single partner to work with them. They want to evolve to control what they have, as well as take it all to a more standard framework.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Another company that jumps to mind is a large international bank looking to move to an increasingly hybrid IT structure, with some on-premises cloud services to support their legacy IT. They\u2019re migrating from that legacy to an x86, container-based, heavily automated private cloud. They need a single partner to help them through that digital transformation and through that evolution. The goal is to help them operate and manage their old, while also taking care of all of that new technology.<\/p>\n<blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\"><em>HPE Pointnext Complete Care brings it all under one umbrella to give the customer a single team and a single point of contact. Whatever IT they have, they can work with that single partner to optimize the entire environment.<\/em><\/p>\n<\/blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\">There are\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/newsroom\/blog-post\/2021\/09\/hpe-introduces-hpe-pointnext-complete-care-support-to-help-customers-manage-complex-edge-to-cloud-it-environments.html\" target=\"_blank\" rel=\"noopener\"><strong>many aspects<\/strong><\/a>\u00a0to HPE Pointnext Complete Care in terms of helping a customer in those different use cases. It\u2019s not just HPE products. It\u2019s many different IT technologies. Today that includes things such as hyper-converged, edge, and Internet of Things (IoT). There\u2019s a lot of open source use, and a plethora of other software including some of the new automation tools.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">HPE Pointnext Complete Care brings all of that under one umbrella to give the customer a single team and a single point of contact. So whatever they have in their IT &#8212; wherever their IT is &#8212; they can work with that single partner to operate and optimize that entire environment.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0The timing seems perfect because, as you mentioned, there\u2019s so much more complexity to providing a business service that ultimately reaches back into multiple service providers, using multiple technologies.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0Exactly.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0We need those services to be robust. If there are issues, there\u2019s no time to point fingers but instead to find the root causes and assign responsibility for fixing it. You need to look at the whole picture, and the speed element is something here that strikes me as essential.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0Absolutely.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0It seems to me that we\u2019re looking at an awfully complex undertaking. How do you mitigate the complexity?<\/p>\n<h2 style=\"white-space: pre-wrap;\"><strong><em>Comprehend complexity and manage it<\/em><\/strong><\/h2>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0Yes, customers are challenged. We\u2019re still in the pandemic. We\u2019ve learned a lot from our customers as they have worked through all the various implications. The response has elevated the whole move to digital, as I mentioned. It\u2019s really important that customers have a strong handle on the digital aspects of their businesses.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Whether you\u2019re ordering coffee, buying a car, or doing some banking, you\u2019re working with some level of digital platforms these days. Therefore, that becomes a critical aspect of enabling the business. We want to make sure we can help customers set up, run, and optimize their digital platforms \u2013 and that\u2019s something HPE Pointnext Complete Care is set up to do.<\/p>\n<div class=\" image-block-outer-wrapper layout-caption-below design-layout-inline combination-animation-none individual-animation-none individual-text-animation-none \" data-test=\"image-block-inline-outer-wrapper\">\n<figure class=\" sqs-block-image-figure intrinsic \" style=\"max-width: 5754px; overflow: hidden;\">\n<div class=\"image-block-wrapper\" data-animation-role=\"image\">\n<div class=\"sqs-image-shape-container-element has-aspect-ratio \" style=\"position: relative; padding-bottom: 66.7535629272461%; overflow: hidden;\"><noscript><img decoding=\"async\" src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/top.jpg\" alt=\"top.jpg\" \/><\/noscript><img decoding=\"async\" class=\"thumb-image lazyload\" data-src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/top.jpg\" alt=\"top.jpg\" data-image=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/top.jpg\" data-image-dimensions=\"5754x3841\" data-image-focal-point=\"0.5,0.5\" data-load=\"false\" data-image-id=\"613a44d2f28a3c0dae66bcad\" data-type=\"image\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/div>\n<\/div>\n<p>&nbsp;<\/figure>\n<\/div>\n<p class=\"\" style=\"white-space: pre-wrap;\">Risk mitigation is critical. We see customers challenged with just trying to get ahead of issues before those issues cause downstream impact to their businesses. They want access to expertise and best practices. They are obviously always looking to get the best bang for the buck because customers are still under tight cost constraints.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">They also have struggles due to the finger-pointing that comes with managing multiple vendors and as they bring on more open source software and automation tools. There are more and more companies involved, and so more and more and different relationships to manage. All of this can be challenging.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">If you\u2019re struggling with bandwidth and budget while trying to mitigate risk &#8212; all these factors build to create challenges across all of those dimensions. Having a single point of contact is something we see customers challenged with &#8212; and something they value a lot.<\/p>\n<p><iframe class=\"embedly-embed lazyload\" title=\"YouTube embed\" data-src=\"\/\/cdn.embedly.com\/widgets\/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F_JaTAV5L_KU%3Ffeature%3Doembed&amp;display_name=YouTube&amp;url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D_JaTAV5L_KU&amp;image=https%3A%2F%2Fi.ytimg.com%2Fvi%2F_JaTAV5L_KU%2Fhqdefault.jpg&amp;key=61d05c9d54e8455ea7a9677c366be814&amp;type=text%2Fhtml&amp;schema=youtube\" width=\"854\" height=\"480\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-load-mode=\"1\"><\/iframe><\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">We also see organizations aim to reduce their carbon footprint and achieve new corporate-wide sustainability goals. So, that\u2019s something we\u2019re also building into the HPE Pointnext Complete Care value. Working with our financial services organization within HPE allows customers to benefit from their programs. They can monetize old hardware, and we can buy that hardware back and give the customer a payment that they can then invest in newer technologies &#8212; more carbon friendly and sustainable approaches. So, we\u2019re excited about how we can help customers across all these different dimensions.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0As a recap from\u00a0<a href=\"https:\/\/www.briefingsdirectblog.com\/2021\/03\/how-hpe-pointnext-tech-care-changes.html\" target=\"_blank\" rel=\"noopener\"><strong>our earlier discussion<\/strong><\/a>\u00a0when HPE Pointnext Tech Care came out back in the spring, one of the things that was very impressive to me was the use of technology to better manage \u2013 technology. At HPE Pointnext Services, you\u2019re using technology to trace and discover IT assets and use that data to gain a complete view of what\u2019s going on in an organization.<\/p>\n<blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\"><em>Working with our financial services organization within HPE allows customers to benefit, too. They can monetize old hardware. HPE will buy it back so they can invest in newer technologies &#8212; more carbon friendly and sustainable approaches.<\/em><\/p>\n<\/blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\">It\u2019s allowing not just break-fix reactions but the capability to get out in front and to be proactive on maintenance, patching, and to quickly identify anomalies to head them off before they become breakdowns. So, the advent of the technology that you\u2019re able to use to satisfy these problems is also very powerful, and HPE Pointnext Tech Care demonstrated that.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0Absolutely, well said.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0All right, let\u2019s go to HPE Pointnext Complete Care in more detail. This has just arrived. People are trying to wrap their heads around it. What\u2019s the grand vision for HPE Pointnext Complete Care now that we\u2019ve moved through this evolution from HPE Pointnext Tech Care and better understand the IT environment that we\u2019re in?<\/p>\n<h2 style=\"white-space: pre-wrap;\"><strong><em>A warm blanket of IT support<\/em><\/strong><\/h2>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0I view the HPE Pointnext Complete Care experience as that \u201cwarm blanket\u201d of support that we can put around the entire customer\u2019s IT environment. The beauty of the framework is we\u2019re going to be delivering and evolving this over the coming months to provide a modular approach. That means we can provide flexibility across an extensive and growing menu of capabilities.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Whether it\u2019s looking at your security, compliance, or performance \u2013 this includes all the different aspects of your IT. It means managing your assets, be it hardware or the software licenses. And then we provide the innovative solutioning tools to our partners as well as our own staff to enable personalization for each of those different customer use cases I mentioned.<\/p>\n<div class=\" image-block-outer-wrapper layout-caption-below design-layout-inline combination-animation-none individual-animation-none individual-text-animation-none \" data-test=\"image-block-inline-outer-wrapper\">\n<figure class=\" sqs-block-image-figure intrinsic \" style=\"max-width: 7360px; overflow: hidden;\">\n<div class=\"image-block-wrapper\" data-animation-role=\"image\">\n<div class=\"sqs-image-shape-container-element has-aspect-ratio \" style=\"position: relative; padding-bottom: 66.73912811279297%; overflow: hidden;\"><noscript><img decoding=\"async\" src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/workingonsite.jpg\" alt=\"working onsite.jpg\" \/><\/noscript><img decoding=\"async\" class=\"thumb-image lazyload\" data-src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/workingonsite.jpg\" alt=\"working onsite.jpg\" data-image=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/workingonsite.jpg\" data-image-dimensions=\"7360x4912\" data-image-focal-point=\"0.5,0.5\" data-load=\"false\" data-image-id=\"613a452eb0dafd0139437fb7\" data-type=\"image\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/div>\n<\/div>\n<p>&nbsp;<\/figure>\n<\/div>\n<p class=\"\" style=\"white-space: pre-wrap;\">Yet every customer is different. They\u2019re all starting from a different point on their journey. We will wrap around all those requirements that the customer has a single framework, a single team, a single contract, and a single invoice.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Everything needs to be simpler for the customer, even as their use cases have gotten more complex. It requires the wealth of HPE\u2019s capabilities across all the technology &#8212; or in the multi-vendor space. We have a massive capability globally to fix and repair non-HPE products. So, whether it\u2019s\u00a0<a href=\"https:\/\/www.dell.com\/en-us\" target=\"_blank\" rel=\"noopener\"><strong>Dell<\/strong><\/a>\u00a0servers, or\u00a0<a href=\"https:\/\/www.ibm.com\/us-en\/\" target=\"_blank\" rel=\"noopener\"><strong>IBM<\/strong><\/a>\u00a0systems, or\u00a0<a href=\"https:\/\/www.dataswitchworks.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Brocade switches<\/strong><\/a>, or\u00a0<a href=\"https:\/\/www.netapp.com\/cloud-storage-solutions\/\" target=\"_blank\" rel=\"noopener\"><strong>NetApp<\/strong><\/a>\u00a0storage arrays &#8212; customers are often surprised that we can provide the same level of support on their non-HPE technology as their HPE technology.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">We will keep investing in the digital platforms to bring forward all the AI and telemetry and make it more broadly available, as well as enriching the dashboards, alerts, and insights provided to customers that have the HPE Pointnext Complete Care framework. We will constantly make it better and help customers manage the lifecycle &#8212; not just provide support.If customers need to look at their strategy plans, we can bring in our strategy consultants. If they have a need for flexibility around payment plans or to monetize their older assets, we can partner with our financial services colleagues and bring them to the table. All of this can be done through a single HPE Pointnext Complete Care framework. It delivers a complete, end-to-end suite of value to cover all needs. That\u2019s what makes our vision quite exciting for me.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0When I first learned about HPE Pointnext Complete Care, I said to myself, \u201cWow, this is pretty ambitious.\u201d And one of the things I wondered is how you\u2019re able to manage being all inclusive &#8212; providing a single point of contact &#8212; yet at the same time personalize and customize the support experience for every customer. How are you able to pull that off, Gerry, to be\u00a0all-inclusive and simplified, but also customized and tailored to each company?<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0That\u2019s one of the beautiful things about HPE Pointnext Complete Care. We have a big benefit in that we\u2019ve been doing this for \u2013 and I\u2019m embarrassed because I\u2019ve been here most of these &#8212; 40 years. We\u2019ve been doing support of customer\u2019s technology &#8212; whether it\u2019s HP, HPE, or non-HPE technologies &#8212; for a very long time. We\u2019ve built up amazing global capabilities, whether it\u2019s supply chain or expert teams that specialize in different areas like\u00a0<a href=\"https:\/\/www.sap.com\/products\/hana.html\" target=\"_blank\" rel=\"noopener\"><strong>SAP HANA<\/strong><\/a>\u00a0or security or\u00a0<a href=\"https:\/\/www.vmware.com\/\" target=\"_blank\" rel=\"noopener\"><strong>VMware<\/strong><\/a>\u00a0or\u00a0<a href=\"https:\/\/www.linux.org\/\" target=\"_blank\" rel=\"noopener\"><strong>Linux<\/strong><\/a>\u00a0or automation or containers &#8212; name your tech topic. We built up deep teams of experts that we can draw upon.<\/p>\n<blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\"><em>HPE Pointnext Complete Care is a big toolbox of capabilities across the company. We have teams that can readily help customers regardless of where they are on their journey. We&#8217;re able to do this due to the sheer breadth of capabilities available to us.<\/em><\/p>\n<\/blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\">If you can imagine, HPE Pointnext Complete Care is this big toolbox of capabilities across the company, as well as working with our partners, and that helps speak to a customer. You can view that customer in their own unique scenario. It\u2019s very helpful when you can turn around and talk to your consulting colleagues and bring in some strategy or help for the customer who has a desire to move to cloud. They may need some help figuring out, \u201cHow do I architect a good solution for all my various workloads?\u201d<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Because we know that not every workload is going to work in the cloud, we know that customers don\u2019t typically throw out all their old technology. They want to keep their old technology but also get the most from it for as long as possible while they move to the newer models. And we have teams within our organization that can readily help customers regardless of where they are on that journey.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Again, we\u2019re able to do this due to the sheer breadth and depth of the capabilities available to us. It allows us to turn up and develop what appears a custom-built solution for each customer. But, in fact, we\u2019re leveraging capabilities that have been built up over 40-plus years. We\u2019re putting them together uniquely for each client and we have the flexibility to do that. We are not tied to any one model, whether it\u2019s on-premises, off-premises, hybrid cloud, IoT, edge, and containers.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">We don\u2019t have any specific bias to pushing a customer in one direction. We have so many tools in our toolkit, we do the best for that customer and give them the outcome that best satisfies their unique needs with HPE Pointnext Complete Care. That\u2019s the value proposition and the beauty of the framework. We pick and choose the tools, assets, and capabilities and we map those to each individual client.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0Let\u2019s chunk this out a bit. What are the major modules in HPE Pointnext Complete Care? How should we think about it in terms of how it\u2019s constructed and architected?<\/p>\n<h2 style=\"white-space: pre-wrap;\"><strong><em>Personalized, customer-centric care<\/em><\/strong><\/h2>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0Because we\u2019ve been doing this for a while, we carry forward into H<a href=\"https:\/\/www.hpe.com\/us\/en\/services\/complete-care.html\" target=\"_blank\" rel=\"noopener\"><strong>PE Pointnext Complete Care<\/strong><\/a>\u00a0all those proven key elements that customers love and are already delivering value. That includes key elements like having an assigned team with named individuals that work with the customer. That\u2019s the first thing we will do with an HPE Pointnext Complete Care customer.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">While we\u2019re onboarding them, we enhance that by adding new roles into that assigned team and providing new profiling capabilities. We get to know that customer\u2019s business, their key objectives and priorities, and then we build that into the plan and make sure anyone interacting with that customer has full visibility to what\u2019s important to that specific customer.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">For example, say I\u2019m working with you, the customer, and you have a big customer event next week. We\u2019re going to make sure that the entire HPE team working with you is ready to support you in that big event. We are going to make sure we mitigate all possible risks, and we\u2019re going to have extra staff on hand to support you during that event. It\u2019s important to have that level of detail of profiling. So, that assigned team is the first critical element.<\/p>\n<div class=\" image-block-outer-wrapper layout-caption-below design-layout-inline combination-animation-none individual-animation-none individual-text-animation-none \" data-test=\"image-block-inline-outer-wrapper\">\n<figure class=\" sqs-block-image-figure intrinsic \" style=\"max-width: 326px; overflow: hidden;\">\n<div class=\"image-block-wrapper\" data-animation-role=\"image\">\n<div class=\"sqs-image-shape-container-element has-aspect-ratio \" style=\"position: relative; padding-bottom: 47.54601287841797%; overflow: hidden;\"><noscript><img decoding=\"async\" src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/HPonDX.jpg\" alt=\"H P on DX.jpg\" \/><\/noscript><img decoding=\"async\" class=\"thumb-image lazyload\" data-src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/HPonDX.jpg\" alt=\"H P on DX.jpg\" data-image=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/HPonDX.jpg\" data-image-dimensions=\"326x155\" data-image-focal-point=\"0.5,0.5\" data-load=\"false\" data-image-id=\"613a4569aa92120d0edb58b8\" data-type=\"image\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/div>\n<\/div>\n<p>&nbsp;<\/figure>\n<\/div>\n<p class=\"\" style=\"white-space: pre-wrap;\">In the broader scope, with HPE Pointnext Complete Care, we\u2019re expanding the products and software that we can cover in the customer framework agreement. That helps to enhance the incident management capabilities. When bad things do happen \u2013 because, at the end of the day, hardware will at some point fail, or somebody will make a mistake &#8212; we make sure we can mitigate that. Whenever bad things occur, we\u2019re enhancing the way that we manage those incidents. It makes for the best possible experience.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">And, of course, we\u2019re expanding the menu of new support capabilities; things like, broader services for open-source assets. We see many customers challenged with deploying the different varieties of open source products. And the move to automation and containers is accelerating the push to use of open source. Many of our customers are saying, \u201cBoy, this is hard. It\u2019s more complex than we imagined. It sounded, easy, fast, and cheap, but it\u2019s none of those things.\u201d<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">There are many benefits to moving to open source, but it is quite challenging. So that\u2019s an area we\u2019re going to help customers with. We have a lot of open source expertise within our company. We\u2019re going to ramp that up\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/newsroom\/blog-post\/2021\/09\/hpe-introduces-hpe-pointnext-complete-care-support-to-help-customers-manage-complex-edge-to-cloud-it-environments.html\" target=\"_blank\" rel=\"noopener\"><strong>with the launch of HPE Pointnext Complete Care<\/strong><\/a>to offer customers a single point of contact for all their open source tools.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">And then, aligned with that, is our big focus on software in general. We see customers &#8212; especially coming out of COVID \u2013 who had companies such as\u00a0<a href=\"https:\/\/www.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noopener\"><strong>Microsoft<\/strong><\/a>,\u00a0<a href=\"https:\/\/www.oracle.com\/index.html\" target=\"_blank\" rel=\"noopener\"><strong>Oracle<\/strong><\/a>, and others open up access to free licenses. But now, coming out of the pandemic, those vendor companies rightfully are saying, \u201cWell, gee, we need to monetize this now. We need to audit what software is being used by our customers.\u201d And, of course, those customers in many cases are struggling to know what software is in their estate. They have huge estates, now with remote software to enable their global remote workforce, and in many cases that\u2019s gotten out of control. We see customers who don\u2019t know what software they have. Nor do they have a good handle on the associated costs, compliance issues, and security risks.<\/p>\n<blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\"><em>We help customers find all their software licenses. We show them via different dashboards what&#8217;s being used. They can also see compliance risks, as well as where they&#8217;re spending too much. They can even manage their software estate.<\/em><\/p>\n<\/blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\">As a result, another HPE Pointnext Complete Care module we\u2019re launching focuses on\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/Software_asset_management\" target=\"_blank\" rel=\"noopener\"><strong>software asset management (SAM)<\/strong><\/a>. We help customers find all their software licenses. We show them via different dashboards what\u2019s being used. They can also see where they have security and compliance risks, as well as what they\u2019re spending &#8212; and perhaps where they\u2019re spending too much. It shows how they could save money via recommendations in those dashboards. If they\u2019d like, we can even do the management of their software estate thanks to the new SAM capabilities in HPE Pointnext Complete Care.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Those are some of the new exciting modules. It\u2019s a long list, but those are a couple that jump to mind in terms of some of the new exciting capabilities we\u2019re now introducing.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0As a global organization, HPE is helping each of these companies deal with these issues. That means what you learn in one part of world from one type of company can be applied to everybody else. There\u2019s a vast amount of data gathered, and that can be applied and reapplied. It\u2019s a very exciting time.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Gerry, let\u2019s talk about your go-to-market strategy. This isn\u2019t just an HPE-only entry point. What are you doing to make HPE Pointnext Complete Care available across a channel partner ecosystem?<\/p>\n<h2 style=\"white-space: pre-wrap;\"><strong><em>Harness the power of partnerships<\/em><\/strong><\/h2>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0HPE, like so many big companies, relies on our trusted partners around the world. We have an awesome network of partners, and we\u2019re very excited with HPE Pointnext Complete Care to be opening that experience up to our channel partners.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Many partners have the desire to create an experience like HPE Pointnext Complete Care and deliver it to their end customers. But they may not have the full suite of capabilities. So, combining our capabilities with their capabilities, they all might be able to directly quote proposals to their end customers.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">That would include HPE Pointnext Complete Care plus their own value. That\u2019s a new capability available with HPE Pointnext Complete Care. We provide a new solutioning platform, which channel partners can directly access themselves. They can create proposals, basically on their own, and then bring in all the value of HPE plus their own value and be compensated to do that. So, it\u2019s good for the customer, it\u2019s good for the channel partner, and, of course, it\u2019s jointly good for us as well. So, everybody wins.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0We\u2019ve addressed the vast IT heterogeneity and how HPE Pointnext Complete Care will address that. But looking a little bit closer to home, within the HPE family of products, this has also given you an opportunity to unify around your\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/greenlake.html\" target=\"_blank\" rel=\"noopener\"><strong>HPE GreenLake<\/strong><\/a>\u00a0as-a-service economics. You can put that umbrella over your product lines, such as\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/storage\/nimble.html\" target=\"_blank\" rel=\"noopener\"><strong>Nimble storage<\/strong><\/a>,\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/compute\/hpc.html\" target=\"_blank\" rel=\"noopener\"><strong>Cray for HPC<\/strong><\/a>,\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/ezmeral.html\" target=\"_blank\" rel=\"noopener\"><strong>Ezmeral,<\/strong><\/a>\u00a0and\u00a0<a href=\"https:\/\/www.arubanetworks.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Aruba for networking and edge<\/strong><\/a>. So, tell us how HPE Pointnext Complete Care not only unifies a vendor ecosystem but unifies the HPE ecosystem and procurement models as well?<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0One of the reasons we chose the name\u00a0HPE Pointnext Complete Care\u00a0is we are delivering that complete experience of bringing together a consistent, single point of support for the customer across all our products. I\u2019m excited to say that, &#8220;Yes, we\u2019re expanding the scope of HPE Pointnext Complete Care.&#8221;<\/p>\n<div class=\" image-block-outer-wrapper layout-caption-below design-layout-inline combination-animation-none individual-animation-none individual-text-animation-none \" data-test=\"image-block-inline-outer-wrapper\">\n<figure class=\" sqs-block-image-figure intrinsic \" style=\"max-width: 5850px; overflow: hidden;\">\n<div class=\"image-block-wrapper\" data-animation-role=\"image\">\n<div class=\"sqs-image-shape-container-element has-aspect-ratio \" style=\"position: relative; padding-bottom: 52.34187698364258%; overflow: hidden;\"><noscript><img decoding=\"async\" src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/supportgroup.jpg\" alt=\"support group.jpg\" \/><\/noscript><img decoding=\"async\" class=\"thumb-image lazyload\" data-src=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/supportgroup.jpg\" alt=\"support group.jpg\" data-image=\"https:\/\/connect-community.org\/\/wp-content\/uploads\/2021\/10\/supportgroup.jpg\" data-image-dimensions=\"5850x3062\" data-image-focal-point=\"0.5,0.5\" data-load=\"false\" data-image-id=\"613a458a957c9b51865e16c8\" data-type=\"image\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/div>\n<\/div>\n<p>&nbsp;<\/figure>\n<\/div>\n<p class=\"\" style=\"white-space: pre-wrap;\">So it includes all the products you just mentioned. Whether you have Nimble in your environment or HPE\u2019s new container platform, called Ezmeral, or Cray, or even Aruba on the edge &#8212; all of that can be included alongside your servers, storage, and the non-HPE everything you have under a single HPE Pointnext Complete Care contract.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">And, of course, the other nice thing about HPE Pointnext Complete Care is HPE GreenLake, our as-a-service-offering model for those customers who want to buy their IT &#8212; whether it\u2019s on-premises or a colocation \u2013 and pay on an as-you-go basis, with a monthly bill for whatever they use. HPE GreenLake is the solution. In every HPE GreenLake engagement, at the heart of it, also has HPE Pointnext Complete Care. HPE Pointnext Complete Care carries the part that delivers the support and optimizes the performance of all that IT.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">HPE GreenLake, we\u2019re very excited to say, is called the \u201ccloud that comes to you\u201d because it delivers all the benefits of hybrid IT but with HPE Pointnext Complete Care in that expanded scope for support. We cover all the products you mentioned, all the elements of HPE GreenLake, and we\u2019ll be adding to that as we learn and get more feedback from customers. We\u2019re pretty excited.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0It\u2019s near the end of summer 2021, and this is new to the market. But do you have any early adopters or beta customers that you can look to and say, \u201cYes, we\u2019ve been describing this, but here\u2019s how it\u2019s working in practice?\u201d Where is this being used first, and what are they getting for it?<\/p>\n<h2 style=\"white-space: pre-wrap;\"><strong><em>A case in point takes flight<\/em><\/strong><\/h2>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0A recent example comes to mind. A major aircraft manufacturer is struggling with a large, complex IT environment. By the nature of their business, it\u2019s a very sensitive IT environment. They need to work with clusters and proven partners. We in 2021 signed a five-year engagement with that organization.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">HPE is their sole IT support provider. We\u2019re providing HPE Pointnext Complete Care coverage for their entire IT environment, including support for more than 20 different vendors. That means all types of hardware and software &#8212; way beyond just the HPE products. It includes managing all their software licenses, a very large software estate across their environment. It includes helping them operate all the IT operations &#8212; from planning through to support. We will take on the relationships with their other vendors, and we\u2019ll provide that customer a single view, a single dashboard, and map to their key performance indicators (KPIs).<\/p>\n<blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\"><em>We&#8217;re providing HPE Pointnext Complete Care coverage for their entire IT environment, including support for more than 20 different vendors. That means all types of hardware and software. It includes helping them operate all the IT &#8212; from planning to support. We provide a single dashboard view and a map to the KPIs.<\/em><\/p>\n<\/blockquote>\n<p class=\"\" style=\"white-space: pre-wrap;\">It\u2019s an exciting engagement. And, of course, every customer will be measuring the value this way &#8212; the idea of aligning with the customer on what KPIs are. Then we\u2019ll constantly review and update those with the customer as we jointly make progress together.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">This large deal is a good proof-point. It has most of the elements of HPE Pointnext Complete Care that I\u2019ve been talking about. We are in discussions with many other customers in similar types of use case scenarios, where HPE Pointnext Complete Care provides that single point of contact across their complete IT estate. And, of course, we\u2019re bringing to bear that complete suite of value.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0Is there a crawl, walk, run approach to HPE Pointnext Complete Care? How do you get started? How do you learn more?<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0You can absolutely start with a small HPE Pointnext Complete Care contract, perhaps for one key part of your infrastructure or environment, and then grow from that over time. It\u2019s totally flexible. I encourage anyone who believes that this might be an experience that would help them to engage through their authorized channel partner or directly with an HPE account manager representative.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">There\u2019s also a\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/services\/complete-care.html\" target=\"_blank\" rel=\"noopener\"><strong>wealth of information<\/strong><\/a>\u00a0on the\u00a0<a href=\"https:\/\/www.hpe.com\/\" target=\"_blank\" rel=\"noopener\"><strong>HPE.com<\/strong><\/a>\u00a0website in the\u00a0<a href=\"https:\/\/www.hpe.com\/us\/en\/services.html\" target=\"_blank\" rel=\"noopener\"><strong>HPE Pointnext Services area<\/strong><\/a>. We would love to come in and just discuss what\u2019s going on in the customer\u2019s environment. What are some of their challenges? What are some of their desired IT estate goals? And then just figure out, how we can help. And if we can help them and put together something that works for them.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0Gerry, what comes next? It sounds to me when you combine H<a href=\"https:\/\/www.crn.com\/slide-shows\/cloud\/antonio-neri-hpe-greenlake-is-resonating-as-true-alternative-to-public-cloud-\" target=\"_blank\" rel=\"noopener\"><strong>PE GreenLake<\/strong><\/a>and HPE Pointnext Complete Care that we\u2019re reverse engineering from the business outcomes back to what the IT requirements as services are. We\u2019re revolutionizing IT. Even the economics of IT shift.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">How does the advent of HPE Pointnext Complete Care work with some of these other trends to reinvent IT? Are we really looking at something that\u2019s substantially different?<\/p>\n<h2 style=\"white-space: pre-wrap;\"><strong><em>The IT solution revolution<\/em><\/strong><\/h2>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Nolan:<\/strong>\u00a0As vendors, we really need to continually step-up the game. As we\u2019re trying to do here, we need to bring more value to customers who in turn are having to do that with their end customers. This spans the entire IT lifecycle \u2013 from helping customers with strategy, all the way through to operating and managing the IT estate.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">It\u2019s no longer good enough to just provide support, the sort of break-fix support. Instead, we must provide an end-to-end lifecycle experience for all IT, where we\u2019re bringing in advice, help, insights, recommendations, and, of course, best-in-class support. For us, that includes continued investment in scaling up our people and building new solutions, as well as extending our AI and machine learning (ML) to bring about entirely new types of insights.<\/p>\n<p><iframe class=\"embedly-embed lazyload\" title=\"YouTube embed\" data-src=\"\/\/cdn.embedly.com\/widgets\/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F_JaTAV5L_KU%3Ffeature%3Doembed&amp;display_name=YouTube&amp;url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D_JaTAV5L_KU&amp;image=https%3A%2F%2Fi.ytimg.com%2Fvi%2F_JaTAV5L_KU%2Fhqdefault.jpg&amp;key=c6502efcb3c84824bc6c1f27d683be13&amp;type=text%2Fhtml&amp;schema=youtube\" width=\"854\" height=\"480\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-load-mode=\"1\"><\/iframe><\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">We can stop the bad things from happening before they happen. And technologies like augmented reality (AR) will help elevate the experience, allowing us to better support remote sites and every type of computing and business edge. We already support customers on ships, on oil rigs, and on the tops of mountains. There\u2019s nowhere our support can\u2019t go.We\u2019re constantly innovating and coming up with new solutions, which is why we\u2019re making these investments. We see these as critical as the customers do. Business doesn\u2019t stop, innovation doesn\u2019t stop, and we\u2019re going to stay ahead. That\u2019s what we\u2019re trying to do with HPE Pointnext Complete Care.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><strong>Gardner:<\/strong>\u00a0Yes, you\u2019re changing the relationship with your customers. It\u2019s truly a partnership. When they succeed, you succeed, and vice-versa &#8212; and you\u2019ll need to work together to make that continue. It\u2019s an exciting opportunity.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\"><a href=\"http:\/\/traffic.libsyn.com\/interarbor\/BriefingsDirectHow_HPE_Pointnext_Complete_Care_Transforms_Edge-to-Cloud_Support_to_Enable_Business-Wide_Outcomes.mp3?dest-id=20179\" target=\"_blank\" rel=\"noopener\"><strong>Listen<\/strong><\/a><strong>\u00a0to the\u00a0<\/strong><a href=\"http:\/\/briefingsdirect.com\/how-hpe-pointnext-complete-care-transforms-edge-to-cloud-support-to-enable-business-wide-outcomes\" target=\"_blank\" rel=\"noopener\"><strong>podcast<\/strong><\/a><strong>.\u00a0Find it on\u00a0<\/strong><a href=\"https:\/\/itunes.apple.com\/us\/podcast\/briefingsdirect-podcasts\/id85270006\" target=\"_blank\" rel=\"noopener\"><strong>iTunes<\/strong><\/a><strong>. Read a\u00a0<\/strong><a href=\"https:\/\/www.briefingsdirecttranscriptsblogs.com\/2021\/08\/how-hpe-pointnext-complete-care.html\" target=\"_blank\" rel=\"noopener\"><strong>full transcript<\/strong><\/a><strong>\u00a0or\u00a0<\/strong><a href=\"https:\/\/www.slideshare.net\/danalgardner\/how-hpe-pointnext-complete-care-transforms-edgetocloud-support-to-enable-businesswide-outcomes-249997457\" target=\"_blank\" rel=\"noopener\"><strong>download<\/strong><\/a><strong>\u00a0a copy. Sponsor:\u00a0<\/strong><a href=\"https:\/\/www.hpe.com\/us\/en\/services\/pointnext.html\" target=\"_blank\" rel=\"noopener\"><strong>Hewlett Packard Enterprise Pointnext Services.<\/strong><\/a><\/p>\n<h2 style=\"white-space: pre-wrap;\"><strong>YOU MAY ALSO BE INTERESTED IN:<\/strong><\/h2>\n<ul data-rte-list=\"default\">\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\"><a href=\"https:\/\/www.briefingsdirectblog.com\/2021\/03\/how-hpe-pointnext-tech-care-changes.html\" target=\"_blank\" rel=\"noopener\"><strong>How HPE Pointnext Tech Care changes the game for delivering enhanced IT solutions and support<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\"><a href=\"https:\/\/www.briefingsdirectblog.com\/2021\/02\/how-hpe-pointnext-moments-provide.html\" target=\"_blank\" rel=\"noopener\"><strong>How HPE Pointnext \u2018Moments&#8217; provide a proven critical approach to digital business transformation<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\"><a href=\"https:\/\/www.briefingsdirectblog.com\/2020\/12\/how-to-industrialize-data-science-to.html\" target=\"_blank\" rel=\"noopener\"><strong>How to industrialize data science to attain mastery of repeatable intelligence delivery<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\"><a href=\"https:\/\/www.briefingsdirectblog.com\/2020\/11\/the-journey-to-modern-data-management.html\" target=\"_blank\" rel=\"noopener\"><strong>The journey to modern data management is paved with an inclusive edge-to-cloud Data Fabric<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\"><a href=\"https:\/\/www.briefingsdirectblog.com\/2020\/10\/the-it-intelligence-foundation-for.html\" target=\"_blank\" rel=\"noopener\"><strong>The IT intelligence foundation for digital business transformation rests on HPE InfoSight AIOps<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\"><a href=\"https:\/\/www.briefingsdirectblog.com\/2020\/08\/digital-transformation-goes-beyond.html\" target=\"_blank\" rel=\"noopener\"><strong>How Digital Transformation Navigates Disruption to Chart a Better Course to the New Normal<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\"><a href=\"https:\/\/www.briefingsdirectblog.com\/2020\/06\/how-right-data-and-ai-deliver-insights.html\" target=\"_blank\" rel=\"noopener\"><strong>How the right data and AI deliver insights and reassurance on the path to a new normal<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\"><a href=\"https:\/\/www.briefingsdirectblog.com\/2020\/06\/how-it-modern-operational-services.html\" target=\"_blank\" rel=\"noopener\"><strong>How IT modern operational services enables self-managing, self-healing, and self-optimizing<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\"><a href=\"https:\/\/www.briefingsdirectblog.com\/2020\/05\/how-hpe-pointnext-ushers-businesses-to.html\" target=\"_blank\" rel=\"noopener\"><strong>How HPE Pointnext Services ushers businesses to the new normal via an inclusive nine-step plan<\/strong><\/a><\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p class=\"\">Learn how HPE Pointnext Services as developed solutions to satisfy an all-inclusive definition of edge-to-cloud IT tech support.<\/p>\n","protected":false},"author":1,"featured_media":52650,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"content-type":"","footnotes":""},"categories":[16,411,76,21],"tags":[80,211,4,48,208,7,50,8,215,11,214,15,200,96,53,124],"coauthors":[],"class_list":["post-209","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-blog","category-hpe","category-user-experience","tag-ai","tag-algorithms","tag-briefingsdirect","tag-cloud","tag-cyber-security","tag-dana-gardner","tag-devops","tag-digital-transformation","tag-edge-to-cloud","tag-hpe","tag-hpe-pointnext","tag-interarbor-solutions","tag-it-support","tag-ml","tag-security","tag-technology","category-16","category-411","category-76","category-21","description-off"],"_links":{"self":[{"href":"https:\/\/connect-community.org\/wp-json\/wp\/v2\/posts\/209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/connect-community.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/connect-community.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/connect-community.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/connect-community.org\/wp-json\/wp\/v2\/comments?post=209"}],"version-history":[{"count":0,"href":"https:\/\/connect-community.org\/wp-json\/wp\/v2\/posts\/209\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/connect-community.org\/wp-json\/wp\/v2\/media\/52650"}],"wp:attachment":[{"href":"https:\/\/connect-community.org\/wp-json\/wp\/v2\/media?parent=209"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/connect-community.org\/wp-json\/wp\/v2\/categories?post=209"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/connect-community.org\/wp-json\/wp\/v2\/tags?post=209"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/connect-community.org\/wp-json\/wp\/v2\/coauthors?post=209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}